Payment Policy
Accepted Payment Methods
Patterson Retro accepts major credit and debit cards along with several digital wallets, so you can pay with whichever method you already use. Which options appear depends on your card issuer, your device, and your location at the time of checkout. Depending on availability during checkout, we may accept:
- Visa
- PayPal
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Full payment is required at the time of purchase. Orders are not processed or shipped before payment is authorised.
Payment Currency
All prices are charged in British Pounds (GBP). If you are paying from outside the UK, your card issuer may apply its own currency conversion and any associated fee.
Payment Processing
Payment is authorised and captured at checkout, before an order enters processing.
Secure Payments
Payments are processed through our payment provider using encryption and industry-standard security measures. We do not store full card details on our own systems.
Billing Information
At checkout, we collect the billing name, address and payment details needed to authorise and process your payment.
Payment Verification
Some orders may be subject to additional verification by our payment provider before being confirmed, for example to check for signs of fraud.
Shipping Charges and Payment
Standard shipping is free on every order, so no separate shipping charge is collected at checkout.
Fraud Prevention
We use standard fraud-screening measures provided by our payment processor to help protect both customers and the store from fraudulent transactions.
Refunds
Refunds are issued to the original payment method. See the Return & Refund Policy for the full return and refund process.
Failed or Duplicate Payments
If a payment fails, the order will not be processed; you can try again or use a different payment method. Contact us if you believe a payment failed in error.
Duplicate or Pending Charge
If you see a duplicate or pending charge, this is often a temporary authorisation hold that clears automatically. If it does not clear within a few business days, contact us with your order number.
Order Cancellation Due to Payment Issues
If an order cannot be confirmed due to a failed or declined payment, it is cancelled automatically and not processed or shipped.
Contact
Business Name: Patterson Retro
Email: support@pattersonretro.co.uk
Telephone: +44 168 985 6867
Business Address: 257 High St, Arbroath DD11 1EE, United Kingdom
Customer Service Hours: Monday to Saturday, 10:00 AM - 5:00 PM