Refund policy
Your Legal Right
As a UK consumer, you have a statutory right to cancel your order and return most goods within 14 days of receiving them, under the Consumer Contracts Regulations 2013, without giving a reason. This statutory right sits alongside our own 30-day return window below; you may use whichever suits you.
Return Eligibility
- Return window: Items may be returned within 30 days of delivery.
- Condition: Items must be unused, in their original condition, with all parts and accessories included.
- Proof of purchase: Your order number or confirmation email is required to process a return.
- Packaging: Items should be returned in their original packaging where possible.
- Exclusions: Items that arrive used, damaged through misuse, or missing original parts may not be eligible for a full refund.
Return Period
You have 30 days from the date of delivery to initiate a return.
Items That Cannot Be Returned
Items that have been used, are missing original parts or packaging, or show signs of damage not caused by us cannot be accepted for return.
Damaged, Defective, or Wrong Items
If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and photographs showing the issue, and we will confirm a replacement or refund.
Restocking Charges
No restocking fee is charged on eligible returns. Where return shipping costs apply to the customer under Return Shipping Cost below, that cost is separate from any restocking deduction, of which there is none.
Return Shipping Cost
For a change-of-mind return, the customer is responsible for return shipping costs. For an item that arrived damaged, defective, or incorrect, we cover the return shipping cost.
Refund Processing
Refunds are issued to the original payment method once a return is received and checked. Processing typically takes 5 to 10 business days from receipt of the returned item.
Return Method
Returns are sent back by mail. Contact us first to confirm your return is authorised before sending anything back; where a prepaid label applies (for damaged, defective, or incorrect items), one is provided.
Return address: do not mail a return to our public business address unless we have confirmed it in your return instructions. The correct destination is given when your return is authorized.
Exchanges
Exchanges are offered where stock is available, limited to items that arrived damaged, have a manufacturing defect, or were supplied incorrectly. Contact support before returning an item so we can confirm availability; where an exchange is not possible, an eligible refund is offered instead.
Order Cancellations
Orders can be cancelled before they ship. Contact us as soon as possible after placing an order; once it has shipped, it can no longer be cancelled and instead follows the return process above.
Refused Deliveries and Undeliverable Orders
If a delivery is refused or cannot be delivered and is returned to us, we will process a refund once the order is received back, less any return shipping cost the courier charged us for the failed delivery.
Late or Missing Refunds
If you have not received a refund within the expected timeframe, first check with your bank or card provider, since processing times vary. If you still have not received it, contact us with your order number.
Contact
Business Name: Patterson Retro
Email: support@pattersonretro.co.uk
Telephone: +44 168 985 6867
Business Address: 257 High St, Arbroath DD11 1EE, United Kingdom
Customer Service Hours: Monday to Saturday, 10:00 AM - 5:00 PM